Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel that your gambling is becoming problematic or you wish to take a break, self-exclusion provides a binding commitment that prevents you from placing bets, making deposits, or accessing casino games during your chosen period. This page explains how self-exclusion works, how to activate it, and what support resources are available to you.

Self-exclusion, cool-off periods, and time-outs are distinct responsible gambling tools. A cool-off period is a temporary pause (typically 24 hours to 7 days) during which your account is suspended but can be reactivated once the period expires. A time-out is a short-term restriction you can cancel before it ends. Self-exclusion, by contrast, is a long-term commitment that cannot be reversed before the exclusion period expires. Once activated, your account will remain closed and inaccessible for the entire duration you have chosen, regardless of any request to reopen it.

Mostbet offers flexible self-exclusion periods to suit your needs. You may choose from the following durations:

You can activate self-exclusion through your account settings, by contacting our support team, or via email. Follow the steps below for each method.

You may also request self-exclusion by contacting our support team directly. Our team is available 24/7 via live chat, email, Telegram, or phone. Provide your account details and specify your preferred exclusion period. Support will confirm your request and activate the self-exclusion immediately. You can reach us at [email protected] or through the live chat on our website.

Once your self-exclusion is confirmed, the following restrictions take effect immediately:

If you have funds remaining in your account when self-exclusion is activated, you have the right to request a withdrawal. Any balance will be paid out to a verified payment method on file within 24 hours of your request. To withdraw your remaining funds, contact our support team with your account details and preferred withdrawal method. We will process your payout promptly and securely.

Self-exclusion cannot be cancelled or shortened before the agreed period expires. This is a binding commitment designed to protect you. If you have activated a self-exclusion period, your account will remain closed until that period naturally ends. You may, however, extend your self-exclusion to a longer period at any time by contacting support. Once your self-exclusion period expires, your account will remain closed until you choose to reactivate it by contacting our support team.

Self-exclusion on Mostbet applies only to your account with us. If you wish to self-exclude across multiple online gambling operators, you may register with national or regional self-exclusion schemes. These schemes maintain registries of excluded players and help prevent access to licensed operators in their jurisdiction.

If you reside in Nepal or another jurisdiction without a national registry, you may still register with international schemes if you have access to licensed operators in those regions. Contact the relevant registry for eligibility and registration details.

In addition to self-exclusion, you may use third-party software tools to block access to gambling websites and apps on your device. These tools operate independently of Mostbet and provide an extra layer of protection.

These tools are independent services and are not operated by Mostbet. Visit their websites directly to download and configure them for your devices.

If you are struggling with gambling or need support, several organizations offer free, confidential help. Mostbet is committed to responsible gambling and encourages you to reach out to these resources.

No. Self-exclusion is a binding commitment and cannot be cancelled, shortened, or reversed before your chosen period expires. This protection is intentional and helps ensure you have time away from gambling. If you are tempted to cancel early, we encourage you to contact a support organization listed above.

When your self-exclusion period naturally expires, your account will remain closed. You will need to contact our support team to request reactivation. We will verify your identity and may ask screening questions to ensure you are ready to resume play responsibly. Reactivation is not automatic.

Yes. You may extend your self-exclusion to a longer period at any time by contacting support. Simply inform our team of your new desired end date, and we will update your exclusion accordingly. Extensions cannot be shortened.

No. Your account is fully locked and inaccessible to anyone, including authorized users or family members. Only you can request reactivation after your period expires, and only after identity verification.

If you attempt to register a new account while self-excluded, our system will detect your previous exclusion and block the registration. Self-exclusion applies to all accounts associated with your identity. Attempting to circumvent self-exclusion by creating multiple accounts is a violation of our terms and may result in permanent account closure and forfeiture of funds.

Your self-exclusion is confidential and will not be disclosed to third parties without your consent, except as required by law or regulatory authorities. Mostbet respects your privacy and treats all self-exclusion requests with discretion.

In addition to self-exclusion, Mostbet offers several other responsible gambling features to help you maintain control. You can set deposit limits to cap the amount you spend in a given period, loss limits to restrict losses, and session time limits to control how long you play. Reality check notifications remind you of your activity at regular intervals. A cool-off period allows you to take a short break without permanently closing your account. For more information about these tools, visit most bet responsible gambling section or contact our support team.

If you have questions about self-exclusion or need assistance activating it, our support team is available 24/7. You can reach us via live chat on mostbet-nepal-np.com, email at [email protected], Telegram, or phone. We are here to help and will process your self-exclusion request promptly and confidentially.